Replacement Policy

 

We hope you love your purchase! We are committed to deliver the best to you, but sometimes unfortunate events may occur and despite our best efforts - to err is human. However, if something isn't right, we're here to quickly help you out!

1.  Defective or Wrong Products:

We provide FREE 5-DAY REPLACEMENTS for defective or wrong products delivered.

Replacement Terms:

A)  Damaged or Defective Products: Share your product barcode image, your Order ID ,full product image and close-ups of the damage within. If you receive a damaged package, either refuse delivery or record an unboxing video. We'll issue a free replacement on successful verification.

B)  Size Mismatch: If the delivered product size differs from the size chart or if the size delivered is not the same as ordered, please provide the necessary details and measurements with an inch tape within 5 days (for size difference) & relevant pics for different size received. We'll issue a free replacement on successful verification.

C)   Color Mismatches: Actual product colors may slightly vary from what appears on your screen due to differences in display technologies, screen resolutions etc. We strive for accuracy, but minor variations are a natural result of digital viewing and are not eligible for replacement.

Note: Replacements are subject to stock availability and must be requested within 5 days of delivery. Replacement service is only available once per order.

 

2. Size or Style Exchanges:

As our products are made to order, to reduce waste & ensure conscious shopping we currently do not offer exchanges for wrong size ordered or style preferences. We encourage you to refer to our size chart before placing an order.

Quick Tribe Tip: Our t-shirts follow a standard Unisex size chart, measured by chest width. If you prefer a slim fit, go one size down. For a loose, oversized feel, choose a size up. Our Tribe also recommends measuring your favourite Tee & comparing it to our chart to ensure the perfect fit. A detailed size chart is available on each product page to help you measure accurately before purchasing.

 

3. Returns:

We do not accept returns for reasons other than damage or defects.

If you have any questions or need further assistance, feel free to drop us a WhatsApp or email us at hi@kappuccinostore.com. Our Support Tribe is here to ensure you have a delightful experience with Kappuccino Store !!

 

 

 

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